1. Introduction
Welcome to Golden Health Medical Stores. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.
2. Products, Content, and Specifications
We strive to provide accurate information about our products and services. However, we do not warrant that the descriptions, pricing, or other content on our website are complete, reliable, current, or error-free. All products are subject to availability, and we reserve the right to limit quantities or discontinue products without prior notice.
3. Delivery, Payments, and Shipping
When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the UAE are delivered within 2 – 5 business days, excluding public holidays and weekends. Delivery charges will be calculated automatically at checkout based on weight and destination. Our delivery partner will contact you prior to the delivery to confirm availability.
4. Refund, Cancellation, and Exchange Policy
For defective items supplied from our website, we offer a 7-day return policy from the date of delivery. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Certain items, such as perishable goods, personal care items, and prescription medications, are exempt from being returned. To initiate a return, please contact our customer service team.
5. Use of Materials
You are granted a personal, non-exclusive, non-transferable license to access and use the materials on our website for personal, informational, and internal purposes only. You may not modify, distribute, reproduce, publish, license, create derivative works from, or sell any information, products, or services obtained from our website without our prior written consent.
6. Trademarks
All trademarks, service marks, and trade names displayed on our website are the property of Golden Health Medical Stores or their respective owners. Unauthorized use of these trademarks is prohibited.
7. Prescription Medications
Certain products available on our website may require a valid prescription from a licensed medical practitioner. You agree to provide accurate and complete prescription information when required. We reserve the right to verify the prescription and refuse or cancel orders if the prescription is found to be invalid or fraudulent.
8. User Conduct
You agree to use our website for lawful purposes only. You shall not engage in any activity that disrupts or interferes with the functioning of the website or the services provided. Unauthorized use of our website may give rise to a claim for damages and/or be a criminal offense.
9. Intellectual Property Rights
All content on our website, including text, graphics, logos, images, and software, is the property of Golden Health Medical Stores or its content suppliers and is protected by applicable intellectual property laws. Unauthorized use of any content may violate copyright, trademark, and other laws.
10. Limitation of Liability
Golden Health Medical Stores shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or services, including but not limited to reliance by a user on any information obtained from our website.
11. Indemnification
You agree to indemnify and hold harmless Golden Health Medical Stores, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of our website or violation of these terms.
12. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
13. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Sharjah, UAE.
14. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of our website following any changes constitutes your acceptance of the new terms.
15. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at:
Golden Health Medical Stores
Muwaileh
Sharjah, UAE
P.O Box 33299
Phone: +971 55 610 5858
Email: salesgoldenhealth@gmail.com
16. Promotions and Discounts
From time to time, we may offer promotions or discounts on our products. These offers are subject to specific terms and conditions, including validity periods and applicability. We reserve the right to modify or cancel promotions at any time without prior notice.
17. Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content or practices of these external sites. Accessing third-party links is at your own risk.
18. Gift Vouchers
Gift vouchers purchased from Golden Health Medical Stores are valid for a specified period and can be redeemed only on our website or physical store, as indicated. Vouchers are non-transferable, non-refundable, and cannot be exchanged for cash. Lost or stolen vouchers will not be replaced.