Golden Health > Refund and Returns Policy

Refund and Returns Policy

Refund Policy

To claim a refund, please check if the purchased Product(s) fall under the warranty as per the Warranty Policy. If the Product(s) fall under warranty, then you can claim a refund based on the following conditions:

  • Customers can claim a refund for the purchased Product(s) within 3 days from the date of receiving the Product(s).

  • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.

  • The amount of the refund only covers the amount of Product(s) purchased.

  • Shipping and payment processing charges are non-refundable.

  • If a coupon, discount, voucher, or special offer was part of the original order, the amount will be deducted accordingly.

  • If the mode of payment is online, then the amount will be refunded in the form of Store Credit or to the respective account/card through which payment was made at the time of order generation (discretion of www.goldenhealthstores.com), and the action is irreversible once done.

  • If the mode of payment is cash on delivery, then the amount will be refunded in the form of Store Credit only, and the action is irreversible once done.

  • Golden Health Stores reserves the right to compensate the claim in terms of Coupons/Vouchers as and when it deems fit.

  • Promotional items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of www.goldenhealthstores.com.

Refund Process

If the Product(s) qualify for a refund, then please follow the below process to claim a refund:

Raise a Complaint: Use this guide to raise a complaint and save the Complaint Number for future reference.

Review: Our support team will review the case and approve the refund if qualified.

    • You can file multiple complaints for different products received under one order; however, a pickup charge of AED 25 is applicable on all subsequent complaints filed after the first one.

Pickup Process:

  • Within UAE:

    • Once the complaint is approved, the product pickup process will start.

    • The Product(s) will be picked up by our delivery team for UAE customers.

    • There will be an AED 25 pickup charge if the return claim has been raised within 3 days from the time of delivery but the order was delivered correctly and properly.

    • If a pickup request is canceled for any reason, it can be rescheduled on request without any additional charges. However, if a second pickup request is canceled, the claim ticket will be auto-closed.

  • Outside UAE:

    • The customer will have to return the Product(s) at their own expense to the Golden Health Stores warehouse at Al Barsha, Dubai, UAE.

    • Shipping charges and customs & taxes (if any) will need to be paid by the customer, and the tracking number must be updated on the claim ticket within 3 days from the date of ticket creation.

    • All shipments need to be delivered to our warehouse within 15 days from the date the ticket is created. In the event the item(s) is not received, the complaint ticket will be closed.

Inspection Process:

After receiving the Product(s), it will be sent for inspection:

  • Approved: If the Product(s) is found faulty as per the policy, then the refund process will be initiated.

  • Not Approved: If the Product(s) is returned in a damaged condition or without complete items or packaging, the item(s) will be returned to the customer.

Quick and Hassle-free Warranty

Products with no specific warranty period are deemed as non-warranty items, and a complaint needs to be filed within 72 hours from the time of delivery. Claims will be accepted based on the following conditions:

  • The Product(s) should not be in used condition and should not show that it was previously used.

  • The original seal must be intact.

  • The Product(s) must have complete original packaging (if sold in original packaging).

  • All accessories, consumables, components, labels, and accompanying documentation must be included and in their original condition.

  • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.

  • For items not damaged and claimed due to not meeting expectations, pickup charges of AED 25 and a re-stocking fee of 15% of the product value are applicable.

  • Free-size or multicolor Product(s) cannot be claimed for exchange/return. (Product(s) listed on the site as multicolor, free-size, assorted color, assorted design, etc., are items on which size/color cannot be guaranteed and are subject to availability.)

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